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Inbound Sales Representative (Customer Support)

Date:  Apr 20, 2021
Location: 

Truganina, VIC, AU

Company:  Goodyear

Goodyear. More Driven.

 

About you 

Passionate about all thing's customer service, you will have a positive outlook and excellent communication skills. You will be a driven 'people person' who enjoys interacting with customers through outbound and inbound calls, promoting the business and products and resolving customer queries. Navigating multiple systems and IT programs will come naturally to you and you will be a quick learner.

  • Previous call centre experience and business to business is preferred
  • Experience of resolving customer complaints, queries is highly regarded
  • Automotive experience is highly regarded but not essential

 

About the role: 

The customer support role spans across both internal and external customers. This role is also accountable for supporting the Internal Sales Centre by providing the following.

 

  • Provide timely support to various incoming queries (voice, emails, online, etc) to GDT customers who have administrative related issues.
  • Assisting & closure of multiple process flows to complete required tasks, including new account creation, disputes, ePortal administration and setup, warehouse and logistics non conformances, fleet authorization, customer EDI setups and follow up. This is executed across multiple platforms (voice, email, online, workflow trackers, etc).
  • Making informed recommendations for products and or services for fleet authorizations that suit customer needs
  • Building lasting relationships with customers, field sales teams and other call center  team members based on trust and reliability.
  • Comply with established GDT guidelines and procedures to provide high quality service  and outstanding customer care
  • Contribute to the shared Sales and Financial objectives of the business

 

What’s on offer: 

We are committed to being an equal opportunity employer and we strive to build a diverse workforce of people who love what they do. In addition, we offer the following benefits:​​​​​​​

  • Attractive salary and benefits including tyre discounts for you and your family
  • On-going training and support
  • Career paths and opportunities for development within the wholesale team and broader business
  • Access to employee assistance and well-being programs
  • Free on-site parking

 

 This is a fulltime opportunity -Hours of work are rostered between 6.00am to 7.00pm Mon-Fri and 8.00am to 12.00pm on Saturdays 

 

Goodyear is one of the world’s largest tyre companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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