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Internal Customer Service Representative

Location: 

Truganina, VIC, AU

Company:  Goodyear

Goodyear. More Driven.

 

About you 

Passionate about all things Sales and Customer Experience related, you will bring your positive outlook and excellent communication and negotiation skills. 

A ‘people person’ by nature you will thrive on interacting with customers through inbound and outbound calls, promoting the business, selling products and resolving customer problems. 

To be considered for this exciting opportunity you also will bring your;

  • Previous customer service experience in a phone-based environment
  • Experience in managing customer expectations and complaints/concerns
  • Track record of working to KPI’s
  • Computer skills including multi-screen navigation
  • Strong interpersonal skills and a team player

 

About the role: 

Working in our Truganina call centre, you will be responsible for: 

  • Inbound – respond quickly and timely to various incoming queries (voice, emails, online, etc) from customers who want to place orders and or have general or product inquiries across multiple tyre segments
  • Inbound - manage complaints, troubleshoot significant customer product or service problems and provide general information across multiple platforms (voice, email, online, etc).
  • Outbound - conduct outbound calls to designated customers with a sales/marketing/promotional offers or customer service call
  • Making sales or recommendations for products and or services that suit customer needs
  • Building lasting relationships with customers, field sales teams and other call center team members based on trust and reliability.
  • Comply with established GDT guidelines and procedures to provide high quality service and outstanding customer care
  • Contribute to the shared Sales and Financial objectives of the business

 

What’s on offer

We are committed to being an equal opportunity employer and we strive to build a diverse workforce of people who love what they do. In addition, we offer the following benefits:

  • Attractive salary and benefits including tyre discounts for you and your family
  • Attractive Team incentives
  • On-going training and support
  • Career paths and opportunities for development within the wholesale team and broader business
  • Access to employee assistance and well-being programs
  • Free on-site parking
  • Fantastic Team culture

 

This is a full-time opportunity working 40 hours a week. Hours of work are rostered between 6AM to 7PM during day light savings and then we revert back to 6AM to 6PM Mon to Fri. Saturdays are optional, 8AM to 12Noon. 

 

All final applicants for this position will be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

 

 

Goodyear is one of the world’s largest tyre companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate


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